Send Us a Message

Whether you have feedback, questions, or need support with the app, feel free to reach out. We'll get back to you as soon as possible.

You can attach screenshots, documents, or other files to help us understand your message better.

Other Ways to Reach Us

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Email Support

For general inquiries and support

[email protected]
📱

App Feedback

Submit feedback directly through the app's settings menu for faster response

🎮

Gaming Club

Visit NextPlay Cyberclub locations for in-person assistance and support

Frequently Asked Questions

How do I make a reservation?

Download the 1899 app, create an account, and navigate to "Reserve Station." Select your preferred device type, date, time, and gaming spot. Confirm your booking and you'll receive a QR code for check-in.

Can I cancel my reservation?

Yes, you can cancel reservations through the app's "My QR Codes" section. Please cancel at least 1 hour before your scheduled time to avoid penalties.

What payment methods do you accept?

We accept major credit/debit cards, digital wallets, and in-app payment methods. All transactions are secure and processed through verified payment gateways.

Is there an age requirement?

You must be at least 16 years old to use our facilities. Users under 18 require parental supervision in accordance with our club policies.

How do I report a technical issue?

Use the contact form above to report technical issues. Please include details about the problem, your device model, and any error messages. Screenshots are very helpful!